Shipping policy

Last updated: 15/07/2026

This document is an informative summary for customers. The complete and binding legal regulation of shipping is set out in Article 8 of the General Terms and Conditions of Sale, which prevails in the event of any discrepancy.

1. Who this applies to

This Shipping Policy applies to all orders placed on the IBKBIKE online store (ibkbike.com, ibkbike.es, ibkbike.fr, ibkbike.de, ibkbike.uk, ibkbike.ch), operated by Turboebike 2018 SL.

2. Destinations and delivery times

We ship to Spain (including the Canary Islands, Ceuta and Melilla), Andorra, the rest of the European Union, the United Kingdom, the United States, and any other market where we enable sales.

For mainland Spain, the estimated delivery time is 1 to 5 business days. For all other destinations, since we serve a large number of countries with different logistical conditions, the estimated delivery time is calculated automatically during the checkout process, depending on your delivery address, the product chosen and the shipping method selected — you will see it on the product page and/or at checkout before confirming your order.

In general, these times are estimates, unless a fixed deadline is stated for a specific order, and may vary depending on product availability, order volume, promotional campaigns or force majeure. The complete regulation is set out in Art. 8.2 of the General Terms and Conditions of Sale.

3. Shipping costs

Shipping costs are calculated automatically on the website based on the destination, the weight/volume of the product and the chosen shipping method, and will always be shown during the checkout process before you confirm your order.

Orders over 10 kg: due to their volume or weight, these are not automatically quoted at checkout — we will contact you by phone to give you a personalised shipping price.

Free shipping: available on products expressly marked as such and in occasional promotions for customers.

In-store pickup: you can select “In-Store Pickup” at checkout and collect your order at no shipping cost from our premises in Anoeta (Polígono Benta-Aldea 26, 20270 Anoeta, Gipuzkoa), Monday to Friday.

Canary Islands, Ceuta, Melilla and Andorra: shipping is carried out by sea. The price does not include VAT; the corresponding customs duties and local taxes are borne by the CUSTOMER and are paid upon receipt of the package.

4. Carriers

We work with professional carriers specialised in transporting bicycles and bulky products, with insured shipments for international deliveries. The specific carrier assigned to your order may vary depending on the destination and will be communicated to you together with the tracking information (see point 6).

5. Customs, duties and taxes

  • Spain and the European Union: the prices shown include the applicable VAT depending on the destination country.
  • United Kingdom: the final price already includes taxes and customs costs — you will not pay anything extra on delivery.
  • United States: import duties, fees and taxes are not included in the price and are borne by the customer. Delays may occur due to customs procedures beyond our control.

Complete regulation: Art. 3 and Art. 8.3 of the General Terms and Conditions of Sale.

6. Order tracking

When the carrier allows it, you will receive tracking information for your order. This is for informational purposes only and may be subject to changes beyond our control. For any queries, please contact us at clients@ibkbike.com with your order number.

7. Bicycle shipping: what to expect

Due to transport and packaging dimensions, bicycles may arrive partially disassembled (for example: front wheel removed, handlebars turned or removed, or seatpost removed, depending on the model). Final assembly is the customer’s responsibility, in accordance with the manufacturer’s instructions, or should be carried out by a qualified professional — unless you have purchased our Assembly and Preparation Service, which is offered as an optional extra during the checkout process.

8. Transport incidents

If, upon receiving your order, you notice dents, breakage or tampering with the packaging:

  1. Record it on the carrier’s delivery note if possible.
  2. Contact us as soon as possible at clients@ibkbike.com with photos and your order number.

Complete regulation (including limitations on the carrier’s liability): Art. 8.7 and 8.8 of the General Terms and Conditions of Sale.

9. Contact

Email: clients@ibkbike.com · Phone: +34 843 99 99 53